Returns Policy
Returns Policy
Welcome to missd.’s Returns Policy. We want to make sure you are satisfied with your purchase. Below is all the information required to conduct the returns process.
Returns
You have the right to torture your order within 14 days of receipt. Please contact our Customer Service at info@missd.uk to arrange a return within this period. The costs for retuning products lie solely with the customer, unless the product is defective. If the item is defective, we will refund the shipping and delivery costs incurred for its return.
Refunds
After receiving and inspecting the returned products, we aim to process the refund within 5 working days. The refunded amount will be refunded through the payment method originally used to purchase the product(s).
Return Conditions
We accept no responsibility for any delays or damage during the transit of returned items. We recommend that you check the package within 24 hours of receipt and contact us immediately if you have any problems.
Contact
If you have any questions about our refund policy, please feel free to contact us at info@missd.uk. We will do our best to answer your question as quickly as possible. Further details regarding returns and refunds can be found in section 6 and its subsections of our Terms and Conditions.
Cookie Policy
[SEPTEMBER 2023] Hi there, this is our cookie notice. When you visit our website or use a mobile app, we will place one or more cookies on your device or use JavaScript, HTML 5 and other digital technologies to collect information from your computer, mobile handset or other device. This information may contain personal data. In this cookie policy we will tell you what cookies we will use and what their functions are. How we process personal data that we obtain from your device is described in our privacy notice. When you visit our website we will regard this as your specific request to provide you with the full functionality of the site, including but not limited with the ability to buy an item in our webstore.
1. WHO IS RESPONSIBLE?
Responsibility for this Cookie Policy belongs to missd.. This legal entity is referred to as "we" or "us" in this cookie notice.
2. WHAT ARE COOKIES?
When we refer to cookies, we mean small (temporary) text files that we send to your device. We may also use similar digital techniques, such as JavaScript, HTML 5, device fingerprinting, etc. Collectively, we refer to these digital techniques as "cookies" in this cookie policy.
3. WHY DO WE USE COOKIES?
Cookies can be used for many different purposes. First and foremost, these cookies will allow you to enjoy basic website functionality; they remember your selections and the choices you make to enhance your experience on our website. They help with the creation of the shopping cart and check-out process, as well as security and compliance issues. We call these "functional cookies".
Cookies may also be used to improve and further develop the functionality of our website by analysing how it is used. In some cases, they improve the speed at which we can process your request and allow us to remember the site preferences you have selected. You can opt out of our use of these "analytical cookies".
These cookies transfer data to our data analysis tools. When you visit our website, we can determine from which marketing channel you came (e.g. Google AdWords, e-newsletter), which pages you viewed, which items you added to your cart and which products you purchased. We also receive information about how you use and interact with our websites and the time you spend there. Our website's server also collects basic information related to the request sent from your browser when you visit the websites. This data includes, e.g., information about the date and time of your last visit, the time of the browser request, your IP address, basic information about the http header (such as a referral URL and a user agent) and a previous URL requested by your browser.
Thirdly, "social media and advertising cookies" allow you to join social networks and share content from our website on social media. Information we obtain through advertising cookies is used to store your personal advertising profile. These cookies also help us to include you in a specific online audience in our Data Management Platform (DMP).
The DMP collects information about how our consumers respond to our products, brand and ads. This information is collected from various sources available to us offline, online and mobile, including when you visit our website. In addition, it is enhanced with information collected by others, like local weather data. Based on that information, the DMP can help our marketing teams find and define relevant segments of online target audiences to tailor marketing campaigns in the best possible way to them, both inside and outside missd.'s digital channels. If your digital marketing profile is in one of these segments, you are likely to receive our ads tailored to the interests of the segment in which we have placed you on Facebook, Google properties, online properties of so-called affiliates and other online and offline locations and materials, which represents targeted advertising.
We can also use the data for retargeting by showing you a targeted ad on a third-party website linked to an event on our website, for example, a specific purchase that was not completed. In addition, Facebook, Google and other online actors may autonomously record your use of our ads. Please read the privacy policies of those third parties, as we are not responsible for the personal data they process for their own purposes.